Customer Interaction Services
National Footprint
we tailor the scale of our engagements according to the needs of our clients to ensure that the best possible solution is delivered. We boast with global and multi-lingual delivery capabilities and offer a range of strategic sourcing options, including; offshore, nearshore and onshore. Leveraging our industry knowledge, wealth of contact centre skills, and optimal mix of delivery locations to ensure cultural affinity, we seek to help our clients enhance their process efficiencies, communication and overall customer experience.
Partnership orientated
Our approach to client engagements is driven towards more of a partnership than a supplier-vendor relationship. Thus, we embrace the client’s culture and ensure complete transparency in all that we do. We always aim to provide ‘One Service Standard’ and therefore ensure that our clients have access to our best practices, knowledge and other assets across all geographies.
Center of Excellence
Our unique Centre of Excellence model, together with analytics, automation and a large suite of proprietary and third-party technology solutions helps to improve the customer lifetime value for our clients.
Guaranteed Response Time
| Priority | User | Response Guarantee | Response Target |
|---|---|---|---|
|
Critical |
Entire Company Offline (Call Us!) |
1 Hour |
15-min |
|
High |
Department Offline (Call Us!) |
2 Hours |
30-min |
|
Medium |
User PC Offline / eLocker |
3 Hours
|
1 Hour |
|
Low |
New User Setup |
4 Hours |
2 Hours |