Customer Interaction Services

Satisfying customers is one of the primary objectives in nearly every business. It is therefore no surprise that high-quality Customer Interaction Services has taken priority over most other business areas today.

We enable organisations to optimize its customer engagements with our Customer Interaction Services (CIS) solutions that combine the right mix of analytics, automation and technologies.

We offer our clients multi-channel customer interaction services support in South Africa. We seek to create value for our clients beyond process efficiencies and cost control.

National Footprint

we tailor the scale of our engagements according to the needs of our clients to ensure that the best possible solution is delivered. We boast with global and multi-lingual delivery capabilities and offer a range of strategic sourcing options, including; offshore, nearshore and onshore. Leveraging our industry knowledge, wealth of contact centre skills, and optimal mix of delivery locations to ensure cultural affinity, we seek to help our clients enhance their process efficiencies, communication and overall customer experience.

Partnership orientated

Our approach to client engagements is driven towards more of a partnership than a supplier-vendor relationship. Thus, we embrace the client’s culture and ensure complete transparency in all that we do. We always aim to provide ‘One Service Standard’ and therefore ensure that our clients have access to our best practices, knowledge and other assets across all geographies.

Center of Excellence

Our unique Centre of Excellence model, together with analytics, automation and a large suite of proprietary and third-party technology solutions helps to improve the customer lifetime value for our clients.

Guaranteed Response Time

Priority User Response Guarantee Response Target
Critical
Entire Company Offline (Call Us!)
1 Hour
15-min
High
Department Offline (Call Us!)
2 Hours
30-min
Medium
User PC Offline / eLocker
3 Hours
1 Hour
Low
New User Setup
4 Hours
2 Hours