Tools ANYDESK CPANEL ACCESS EMAILS TEAMVIEWER CLIENTAREA 3CX/LIVECHAT WINSCP FTP CLIENT Guaranteed Response Time Priority User Response Guarantee Response Target Critical Entire Company Offline (Call Us!) 1 Hour 15-min High Department Offline (Call Us!) 2 Hours 30-min Medium User PC Offline / eLocker 3 Hours 1 Hour Low New User Setup 4 Hours 2 Hours
